**Effective Date:** May 3, 2026
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**1. General Policy**
At Arvanz, we are committed to ensuring a fair and transparent experience for all users. This Refund Policy outlines the conditions under which refunds may be issued on our platform.
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**2. Marketplace Purchases**
- Buyers may request a refund within **7 days** of purchase if:
- The product was not delivered.
- The product received is significantly different from the description.
- The product is damaged or defective.
- Refund requests must be submitted through the platform's dispute resolution system.
- Arvanz will review the case within **3-5 business days.**
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**3. Job Listings**
- Paid job listings are **non-refundable** once published.
- If a technical error prevented your listing from going live, a full refund will be issued.
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**4. Subscription & Pro Features**
- Subscription fees are **non-refundable** once the billing period has started.
- If you experience a technical issue preventing access to Pro features, please contact us within **48 hours** for a resolution.
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**5. Advertising**
- Paid advertising campaigns are **non-refundable** once the campaign has started.
- If your ad was not displayed due to a platform error, a full refund or credit will be issued.
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**6. How to Request a Refund**
- Email us at: **arvanzofficial@gmail.com**
- Subject: **Refund Request — [Your Username]**
- Include: Order details, reason for refund, and any supporting evidence.
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**7. Processing Time**
- Approved refunds will be processed within **7-14 business days.**
- Refunds will be returned to the original payment method.
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**8. Governing Law**
This Refund Policy is governed by the laws of the Kingdom of Saudi Arabia.
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**Contact Us:**
Email: arvanzofficial@gmail.com
Website: arvanz.com
